Scope of the position

-To operate at both a tactical and strategic level, managing and continuously developing all aspects of the golf business.

- Create and develop an excellent communication with partners, members and residents

- Customer service excellence is consistently delivered, and revenues and profitability are maximised.

Areas of responsibility include golf operations, the golf academy, golf shop, golf course maintenance, outside golf services, and the members’ club.

Duties and supporting responsibilities

Strategic

- To provide a clear vision of where the golf business is going and the route it will need to follow in order to get there.

- To keep abreast of changes in the environment in which the organisation operates and use this knowledge to identify new business development opportunities for all areas of golf operations.

- To produce supporting operational plans for different business areas that will contribute to achieving the objectives set out in the strategic plan.

Operations

- To manage projects and monitor and evaluate their success.

- To produce regular reports on the main kpis, and stock control.

- To continuously review and develop standard operating procedures for each area of the golf business to ensure maximum customer satisfaction whilst maximizing revenue and profitability.

- To be ultimately responsible for the performance of the golf shop operations, golf services and condition of the golf course.

- To co-ordinate plans with hotel group operations, sales and with the Food and Beverage Manager the needs of all golf functions.

Team

- To communicate regularly and effectively with individuals, managers and teams within the organization.

- To provide effective leadership for the golf operations management team, giving direction to individual managers and motivating and supporting them to achieve the organization’s vision and objectives.

- To recruit, induct, monitor and develop members of the golf operations management team and complete regular performance reviews inc. Head Professional, Head Greenkeeper, Head Teaching Professional or other.

- To develop, deliver and monitor learning and development activities for the management team and to promote In-house training, PGA Training, and further education.

Financial

- To prepare capital expense budgets to support achievement of objectives.

- To establish, monitor and analyse operating budgets and take prompt corrective action to address variances, ensuring each operating area is maximising efficiency and profitability.

- To achieve targets and identified KPIs for each aspect of golf operations.

Communications and Customer Service

- To identify and develop innovative programmes for all customer segments including tournaments, social events, external promotions.

- To ensure that all promotional activity is properly structured, communicated and delivered, particularly with members and residents.

- To identify and develop value added products and services to enhance the customer experience.

- To ensure that all teams in the golf business consistently deliver excellent customer service, thereby achieving maximum customer satisfaction.

- To communicate effectively with external organisations, individuals and agencies.

Personal attributes

People focused:

Leader, motivator, team builder, coaching and mentoring style, ‘no problem’ mentality, positive, strong interpersonal skills.

Business acumen:

Results orientated, decisive, plans and prioritises, willing and able to deliver change, experienced and credible in the industry, able to work at both strategic and tactical level, in touch with current trends/issues.

Personal traits:

Maturity of character, customer focused, good time manager, self-motivated, creative: thinks outside the box, flexible, effective and natural communicator, strong presentation skills, logical thinker, pays attention to detail, uses initiative, confident and prepared to challenge, energetic.

Qualifications and Experience:

- Class AA member of PGA or higher.

- Maintain active Membership in appropriate professional organisations

- Bachelor’s degree (BA); and/or minimum 3 years experience as Golf Manager; or equivalent combination of education and experience.

- Understanding of how the operation of each of the following areas can impact on the golf business: Golf course maintenance (e.g. green keeping / basic principles of golf course agronomy); Accommodation (e.g. Hotel rooms / Dormy House);Food and beverage operation (e.g. Bar, restaurant/snack bar, party/group catering); Corporate Functions / Events (e.g. Golf days, tournaments); Practice/Teaching Facilities (e.g. Driving Range, teaching academy, individual/group coaching); Golf Club Administration (e.g. Membership, competitions, handicaps).

CONTACT US 

email to rrhh@pgacatalunya.com

Scope of the position

Reporting to the Security Director of the resort you will be significantly contributing to make sure all resort security standards are followed and respected.

Duties and responsibilities

Access Control

- Control Rounds
- Conflict prevention and intervention/resolution when required
- First aid assistance when required

Requirements

Mandatory:

- A high level of English is required (it will be proven during the interview)
- Must have availability to work on shift rotation (including night shift)
- Vehicle is needed to get the resort TIP

license

CONTACT US 

email to rrhh@pgacatalunya.com

Scope of the position

At PGA Catalunya Resort we are looking for someone to attend the hotel Camiral’s reception.

Duties and responsibilities

- Investigation or analyzing out;balance situations and making adjustments or corrections as needed.
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a super customer service experience.
- To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
- To deal with guest requests to ensure a comfortable and pleasant stay.
- To assist in dealing with customer complaints in an effective and courteous manner, informing to a senior team member in order to seek solutions as quickly as possible.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To assist in keeping the hotel reception area clean and tidy at all times.
- To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
- To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
- To report any maintenance, breakage or cleanliness problems to the relevant manager.
- To administer the general petty cash system and float in an accurate manner.

Requirements

- Experience at least 2 years in same position in Luxury hotels

- Experience in a similar supervising position in 5 star hotels

- We value work experiences at international hotel chains

- High School diploma or equivalent required

- Must be fluent in Spanish and English and French or other languages.

- Previous customer service experience required in hospitality

- A friendly and welcoming approach

- Excellent interpersonal skills, including a pleasant telephone manner

- Good leadership and team working skills.

- Ability to remain calm during difficult situations

- High standards of dress and presentation (imprescindible)

- Must have availability to work on night shift

- Need vehicle to get the resort area

Steady job opportunity

CONTACT US 

email to rrhh@pgacatalunya.com

Missions and Main Tasks:

Reporting to the Residential Development Manager, the candidate will be responsible for:

- Reviewing the property for delivery to the clients in accordance with the sales contracts and commercial documentation,

- It will be responsible for monitoring the Residential After-Sales work of the contractors and/or subcontractors.

- Coordination of the human teams and resources in charge

- Monitoring of the works executed, from the audit phase, anticipating potential future problems in the delivery of the works to the final client

- Control of the after-sales budgets assigned to each work

- Meetings with the Technical-Commercial Property Care and Building Manager to solve problems in the execution of the works and their possible solutions

- Management orientation

- Interlocution with clients of a high level: good presence, verbal expression, self-control, etc.

- Capacity for organization, supervision and motivation.

- Assist clients in the review of properties.

- Diagnosing problems reported by the client.

- Setting guidelines for the people involved, mainly contractors, for the work to be done.

- Control and receive the finished works to give them to the client, explaining the steps taken.

- Management of the assigned resources.

- Request the necessary resources in a timely manner.

- The information must be informed and kept up to date in the system.

Qualifications and languages:

- The ideal candidate will provide technical training, other qualifications that provide specific technical knowledge will not be ruled out.

- Fluency in English, Spanish and another language required (French or German).

Experience:

- Minimum experience of between 1 and 4 years in a Development or Construction Company.

- Knowledge of incident management programs (CRM).

Remuneration:

- Salary: according to the candidate's worth.

Level: 3
Reports: Marketing Director
Supervises: 0
Workplace: PGA Catalunya Resort

Description of the position
Manage the social media channels of PGA Catalunya Resort according to the established criteria. Create content, manage posts and respond to followers. Also manage the company's image to achieve the objectives set. Manage the social media presence, guaranteeing high levels of traffic and generating a high level of engagement.

Responsibilities
- Create a Social Media content calendar in collaboration with an agency
- Together with the Marketing Director, transform social media into a lead conversion channel.
- Social Media Analytics Management
- Generate social media conversations, create communities and convert followers into promoters.
- Management of influencers, management of influencers engagement.
- Expanding and improving the presence of PGA Catalunya Resort's Social Media.
- Work with external communication specialists to implement communication environments.
- Work with key stakeholders to develop theoretical frameworks of key messages to deliver strategic impact.
- Support the Head of Communication and Marketing Director in communicating in cases of crisis.
- Online protection and defence of the PGA Catalunya brand
- Manage the Community Managers team in agency.

Skills

Mandatory
- Degree in Advertising or Marketing
- High level of English
- Experience in content management
- Know how to distribute creative content (text, image and video)
- Knowledge in Digital Marketing
- Knowledge of online marketing channels
- Experience in team management

Desirable
- Knowledge of other languages

Scope of the position

The student will join the Food and Beverage team, in which the intern will be experiencing the different position responsibilities as well as rotating for the resort outlets. The intern will be trained in Micros, Opera for F&B and LHW's standards. The intern will be part of a 5-star hotel international team and will acquire professional abilities in cocktail and mixology, sommelier and restaurant hostess.

Duties and responsibilities

• assist the guests at our restaurants
• assist the Supervisor with any task required according to the service level
• provide a 5* service, according to the outlet in which the intern is working
• prepare the tables, buffet, restaurant and outlets
• carry on daily task as a waiter and supervisor
• rotate for the different outlets
• answer the phone for Room Service and guests’ requests
• follow the indications of the supervisors and HoDs

Requirements

• fluent in English and other European Language, intermediate level of Spanish
• great communicative abilities
• independent worker
• be able to integrate in a multidisciplinary team
• flexibility
• proactive and passionate by the guest service
• No previous experience required
• Candidate must be eligible for getting Spanish Visa – NIE in order to perform the working agreement.

What do we offer?

• Accommodation in a shared room with other trainees
• Pocket money 300€/month
• A meal per working shift
• Uniform
• Benefits in the use of our facilities and discounts in our outlets

CONTACT US 

email to m.dorado@pgacatalunya.com

Scope of the position

The student will learn about Mediterranean and Catalan cuisine (which is very famous given that in this area we have many Michelin star restaurant), the intern will be involved in the different sections of a Gastronomic Restaurant and social events. The intern will be part of an international team of 30 persons dealing with banqueting, cocktails, room service, lounge bar, pool bar, gala dinners, gastronomic restaurant. At the end of the internship the student will be able to provide a 5-star kitchen service, develop the kitchen orders, to organize a gastronomic kitchen, create the rota timetable and to accept goods.

Duties and responsibilities:

• to prepare the misse en place
• provide an efficient food service according to the outlet the intern is working 
• follow the supervisor instructions and learn our "know how"
• learn the recipes and be consistent in the production
• take care of the kitchen tools and materials
• participate in the daily work as the rest of the cooks

Requirements:

• Fluent level of Spanish or English
• great working abilities and willing to learn Mediterranean and Catalan cuisine
• to be an independent worker
• be able to integrate in a multidisciplinary team and a gastronomic restaurant
• flexibility
• proactive and passionate by cooking
• no previous work experience is required
• Candidate must be eligible for getting Spanish Visa – NIE in order to perform the working agreement.

 What do we offer?

• Accommodation in a shared room with other trainees
• Pocket money 300€/month
• A meal per working shift
• Uniform
• Benefits in the use of our facilities and discounts in our outlets

CONTACT US 

email to m.dorado@pgacatalunya.com

Scope of the position

The student will join an international Front Office team in which they will be trained in Opera, Concept (golf and Spa reservation), LHW’s standards and 5 star hotel customer service. The student will be working along with other Receptionist in order to reinforce his/her communication skills, customer service abilities, invoice issuing, relation with other departments and organization skills. At the end of the internship, students will be able to provide a 5 star LHW customer service, have a general knowledge of a Spanish Hotel Industry, enhance their organizational skills and have a deeply understanding of inter-departmental communication.

Duties and responsibilities

• assist the guests at the reception
• assist the Supervisor with any task required according to the service level
• provide a 5* service, according to the LHW standards and values
• prepare the room rack, invoices, collaborate in daily task of Front Office
• carry on daily task as of the department along with Concierge and Bellboy
• provide tourist information to guest and help to promote the resort outlets
• answer the phone and deal with guest’s requests
• follow the indications of the supervisors and HoDs

Requirements

• fluent in Spanish, English and other European Language
• great communicative abilities
• to be an independent worker
• be able to integrate into a multidisciplinary team
• flexibility and adaptability
• proactive and passionate by the guest service
• No previous work experience is required
• Candidate must be eligible for getting Spanish Visa – NIE in order to perform the working agreement.

What do we offer?

• Accommodation in a shared room with other trainees
• Pocket money 300€/month
• A meal per working shift
• Uniform
• Benefits in the use of our facilities and discounts in our outlets

CONTACT US 

email to m.dorado@pgacatalunya.com

Scope of the position

The student will learn how to perform in the position of Housekeeping Supervisor in a 5 star resort. The intern daily tasks will be to supervise the cleaning process in the room, common areas, meeting rooms and other resort areas; observing that the LHW room standards are maintain; issuing work orders and check amenities storage level.
The intern will work along with a Supervisor and will be trained in Opera for Housekeeping and LHW’s standards. At the end of the internship, the student will have developed his/her control and supervising skills, communication strengths as well as team working and general knowledge of 5 Star Hotel Industry.

Duties and responsibilities

• supervise rooms
• arrange the rota timetable
• issue stock orders
• maintain a 5* level of service in the department
• follow the instruction performed by the HoD
• organize uniform issuing process
• get to know LHW service standards and values
• to be able to organize a cleaning team.

Requirements

• Fluent in Spanish, English or other European language
• great communicative abilities
• interdepartmental communication and knowledge
• to be proactive and passionate by guest service
• attention to details
• adaptability
• no previous work experience is required
• Candidate must be eligible for getting Spanish Visa – NIE in order to perform the working agreement

What do we offer?

• Accommodation in a shared room with other trainees
• Pocket money 300€/month
• A meal per working shift
• Uniform
• Benefits in the use of our facilities and discounts in our outlets

CONTACT US 

email to m.dorado@pgacatalunya.com

Scope of the position

The student will be doing a 6-month internship at PGA Catalunya Resort within the Sales & Catering Department. The intern will rotate during the training period from Catering Department to Sales Department, the duration of each rota will vary according to operational needs.

Duties and responsibilities

Catering department:

• produce work sheets
• participate in site inspection visits
• invoicing
• taking the phone
• answering the email
• be involved at in house events and perform a shadowing role with the seniors’ agents

Sales Department:

• to get a deep knowledge of our MICE, Leisure and Golf structure in terms of markets, rates and seasons.
• Support the team office manager
• to do sales calls shadowing a senior agent and to develop his/her own sales calls within the area

Requirements

• Fluent Spanish, fluent English another European language will be a plus
• great communicative abilities
• to be an independent worker
• be able to integrate into a multidisciplinary team
• flexibility and adaptability
• great attention to detail
• great organizational capacity
• to be proactive
• No previous work experience is required
• Candidate must be eligible for getting Spanish Visa – NIE in order to perform the working agreement.

What do we offer?

• Accommodation in a shared room with other trainees
• Pocket money 300€/month
• A meal per working shift
• Uniform
• Benefits in the use of our facilities and discounts in our outlets

CONTACT US 

email to m.dorado@pgacatalunya.com

Scope of the position

To support the revenue management department during their daily task. Working alongside with our reservations and revenue management team will provide the intern with the necessary knowledge about how a Revenue Management Department of a Golf resort work as well as the abilities needed for working in those departments.

Duties and responsibilities

• To make individual, group and rental reservations
• delivering group offers
• getting a detail knowledge of how the resort golf, individual, group and FTI rates work.

Requirements

• Fluent in Spanish and English. Another European language will be a plus
• great communicative abilities
• to be an independent worker
• be able to integrate into a multidisciplinary team
• flexibility and adaptability
• great attention to detail
• great organizational capacity
• to be proactive
• No previous work experience is required
• Candidate must be eligible for getting Spanish Visa – NIE in order to perform the working agreement.

What do we offer?

• Accommodation in a shared room with other trainees
• Pocket money 300€/month
• A meal per working shift
• Uniform
• Benefits in the use of our facilities and discounts in our outlets

CONTACT US 

email to m.dorado@pgacatalunya.com