STELLENANGEBOTE

1. Scope of the position:

The Wellness receptionist will be part of the Wellness Centre team, located at the heart of PGA Catalunya Golf and Wellness. Reporting to the Wellness Manager he or she will have the following responsibilities and duties. 

1. Duties and responsibilities:

• Perform treatments in line with the menu of service and expected service standards
• Be an integral part of an overall service delivery that puts the guest at the center of the experience.
• Assist in the overall contribution to profitability in the spa, encouraging follow up treatments
• Ensuring that the spa provides the highest levels of cleanliness and hygiene and service by assisting in operational cleaning and ensuring that all equipment is in good working condition.

1. Requirements:

• Excellence in performing key treatments being bodywork massage and ability to provide facials and beauty treatments.
• People person
• Organized and Disciplined
• Passionate about wellness.
• Ability to organize and discipline: prepare sessions, start and finish them on time.
• Graduate from an accredited face or massage school
• Certification on other manual or facial therapies will be a plus
• 5 years’ experience as a spa therapist essential and preferable if 5* hotel spa experience
• Ability to communicate in both Spanish & English essential
• Vehicle to access to the Resort.

1. What do we offer?

• Benefits in the use of our facilities and discounts in our outlets
• Shifts in a row

Scope of the position:

Leads High-End Golf Sales. Shares responsibility for achieving Golf, high end leisure, wellness and golf groups revenue goals, guest and associate satisfaction.

Duties and responsibilities:

• Solicits new and existing business to meet/exceed revenue goals. Methods of sales may include, but are not limited to telephone solicitation, outside sales calls, sales presentations, property tours, customer meetings, travel to key markets and written correspondence. Primary sales focus to include:
  • On Property Resort –Relationship building for lead generation, attending pre-cons, sites and client meetings with a goal to capture new golf business.
  • Off Property Resort – Execution of minimum of monthly sales calls, sales missions and Fam Trips.
  • Develops a seamless group and event sales process with on-property resort sales managers, directors and service personnel to grow round and revenue opportunities
  • Creates partnerships with other area hotels, ensuring that the facility is kept top of mind with groups and transient guests including potential referral programs.
  • Assists in developing and executing strategic sales & marketing plans that effectively communicate overall facility sales goals, including strategic directions, key objectives, target segments, strategies.
  • Manages and evolves relationships with key wholesalers, TO’s, specialized agencies and key accounts.
  • Develops a clear and concise sales process to attract premium groups, high-end tournaments and high-end catered events with effective follow-up for each.
  • Strategically utilizes and understands different revenue opportunities for the facility, including local resorts and clubs, online third-party providers, the local competition and other partnerships or relationships, which offer revenue opportunities.
  • Maintains a thorough understanding of golf operations, tee-sheet maximization, tournament maintenance schedules and group needs and the key vendor relationships and the tools they offer to support and manage goals.
  • Proactively sells golf and Hotel & Wellness as well as upsells for Pro Shop spent, The Golf Hub and F&B.
  • Participates in the day-to-day Resort sales efforts of the facility, assisting the Commercial Director.
  • Continually researches and analyzes local, national and Mediterranean market conditions to obtain an in-depth understanding of competitor’s pricing strategies throughout the year.
  • Creates a sales culture throughout all facility operations, maintaining excellent service standards to achieve positive Net Promoter Scores and guest satisfaction.
  • Maintains the ability to understand golf course inventory during different times of year, allowing the facility to maximize revenues with all round types and golf groups.
  • Effectively communicates sales strategies to Commercial Director.
  • Continually strives to enhance sales leadership skills by attending industry shows, workshops, forums, sales missions, Fam Trips, educational seminars and other learning opportunities.
  • Prepares reports to the Commercial Director such as annual sales plans, monthly sales reports, annual goals, sales & marketing budgets and forecasts.
  • Closely analyzes and reviews with Commercial Director different sales and marketing opportunities to attract potential business.
  • Maintains a thorough group database for the Resort, allowing for high quality Customer Relationship Management (CRM) and prompt customer follow-up.
  • Represents PGA Catalunya Golf & Wellness on appropriate site visits including golf outings, special events and meetings.
  • Ensures that appropriate staff organizes and executes all group events in a detailed manner.
  • Provides content, oversight and assistance with the management of facility website and search engine marketing campaigns including golf, retail and F&B.
  • Execution of Golf email marketing campaigns every 4 weeks conveying golf, hotel, golf hub, F&B, activities and other offering.
  • Creates tournaments with local and international audiences.
  • Performs other duties as assigned by the Commercial Director.

Competences

PGA Core competences

• Simplicity
• Natural warmth
• Thinking ahead
• Always evolving
• Quality at all times
• Sense of pride

Success profile for this role (competences)

• Customer focus
• Managing vision and purpose
• Strong attention to detail, and exceptional organizational skills.
• Excellent verbal and written communication skills.
• Strong analytical skills.
• Excellent interpersonal and sales-related skills.

Skills

Mandatory

• Bachelor’s and Master’s Degree in
• +5 years related experience in a top 50 Golf Resort worldwide.
• +3 Languages. Fluent in Spanish, English and French or German.
• Knowledge of Opera, and golf software required.

Desirable

• Knowledge of other languages
• Related experience involving hotel, food & beverage and catering sales is preferred.
• International experience preferred

Duties and responsibilities:

 Managing Sales Activities

• Functions as the Senior Sales leader of the property’s sales effort in support of the Commercial Director.
• Sets booking goals for sales team members.
• Assists with selling, implementation and follow-through of all segment’s sales promotions.
• Leads and is accountable of key Sales Managers follow ups to maximize conversion. Coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions.
• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
• Manages the Resort’s proactive sales efforts focus on Golf, M&E, High End Leisure.
• Maintains successful performance by increasing RFP’s, conversion velocity and revenues, controlling expenses to achieve business objectives set by the stakeholders.
• Maintains ultimate accountability for verifying that the team maximizes revenue opportunities.
• Performs other duties, as assigned by the Commercial Director to meet business needs.
• Meet with customers regularly handling proactive sales calls and reactive sales leads
• Conduct sales activities according to the set guidelines and plans set up by the Commercial Director
• Accountable of Key Sales Managers enquires are handled promptly and efficiently.
• Manages Opera S&C and champions all information in the system is up to date.
• Prepare Sales Call Reports to record all information on daily sales activities.
• Accountable of accounts potential reports.

Accountable of Revenue Conversion

• Works collaboratively with off-property sales channels (e.g., LHW) to verify the property needs are being achieved.
• Interacts effectively with guests/clients, sales and other hotel departments in order to, maintain guest satisfaction.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the resort.
• Gains understanding of the Resort’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Develops a close working relationship with operations to execute strategies at the Resort level.

Leadership

• Manages and directs Key Sales Managers to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective sales deployment strategies to grow market share.
• Works with the Commercial Director to establish understanding of sales strategy and effective implementation of this strategy for the Resort.
• Together with Commercial Director, partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.
• Creates effective structures, processes, jobs and performance management systems and makes sure those are in place and operationally.
• Sets goals and expectations for direct reports to align performance and rewards, addresses performance issues and holds staff accountable for successful results.
• Forecasts talent needs and manages talent acquisition strategy with Commercial Director to minimize lost time due to turnover.
• Shares responsibility for achieving Golf, MICE, Leisure, corporate and institutional revenue goals, guest and employee satisfaction.
• Provides day-to-day leadership oversight to the Key Sales Managers with a focus on building long-term, value-based customer relationships that enable achievement of the property’s sales objectives.
• Be a role model for the company culture.
• Meets and exceeds top line revenues.
• Knowledge of hotel's competitive set and recommends sales/pricing strategies and service/product improvements to stay competitive.
• Creates and presents promotional rates, packages, and programs to Commercial Director with recommendations on deployment and marketing of these packages.
• Responsible for appropriate identification of key markets and supporting deployments and travel schedule strategies.
• Stays abreast of industry trends and communicates to appropriate individuals anything that could impact the company directly or indirectly.
• Provides coaching, mentoring, and training to key sales team members together with Commercial Director.
• Establishes a sense of urgency with the team to understand and achieve the needs of the company.
• Ability to work collaboratively with colleagues and staff to create a result(s) driven, team-oriented environment.
• Responsible for creating appropriate Power Point presentations and sharing with the team and Commercial Director.
• Handles special projects and other duties as assigned in a timely manner.

Competences

PGA Core competences

• Simplicity
• Natural warmth
• Thinking ahead
• Always evolving
• Quality at all times
• Sense of pride

Success profile for this role (competences)

• Customer focus
• Managing vision and purpose
• Strong attention to detail, and exceptional organizational skills.
• Excellent verbal and written communication skills.
• Strong analytical skills.
• Excellent interpersonal and sales-related skills.

Skills

Mandatory

• Bachelor’s and Master’s Degree
• 5Y+ High End hospitality sales experience required.
• Fluent in 3 languages. Spanish, English and German.
• Industry respected leader with extensive experience and already solid relationships in segments described above.

Desirable

• Knowledge of other languages
• International experience preferred

1. Description:

PGA Catalunya Golf and Wellness is seeking for an exceptional High-End Wellness Sales Manager candidate for its rapidly expanding clientele. 

We are seeking a driven, professional individual with excellent sales techniques who will meet or exceed budgeted goals and responsibly manage all aspects of the Sales Department in accordance with the standards of PGA Catalunya Golf and Wellness. 

1. Duties and Responsibilities:

• The Sales Manager will be responsible for strategically soliciting and developing new accounts, maintaining excellent rapport with existing accounts and successfully promoting the Wellness Centre to the community.
• Oversee all activities related to sales and forecasts to achieve/exceed objectives for the Wellness.
• Able to demonstrate proven success in meeting sales quotas on a monthly/quarterly/annual basis.
• Monitor the spa's profit and loss statement and make necessary adjustments based on budgetary guidelines.
• Maintains and creates relationships being an active member within the community by developing own sales missions and Fam Trips as well as attending key sales workshops, forums, trade shows and networking Events.
• Makes happen and tracks ROI for every sales mission and key sales activities.
• Manages and drives all membership and sales aspects of the Wellness Centre.
• Fulfill reporting requirements.

1. Requirements:

• The ideal candidate will have a minimum of three years of progressive sales experience, preferably in the High-End Wellness field.
• Excellent communication skills.
• Strong sales and negotiation skills.
• Detail-oriented and organized.
• Ability to manage multiple priorities in a fast-paced environment.
• Bilingual in English .
• Additional language like German, French, Arabic or Chinese as a strong asset.

1. What do we offer:

• Possibility to use the services of PGA CATALUNYA RESORT and discounts in hotels, wellness, shop and restaurants.

Scope of the position

The student will learn about Mediterranean and Catalan cuisine (which is very famous given that in this area we have many Michelin star restaurant), the intern will be involved in the different sections of a Gastronomic Restaurant and social events. The intern will be part of an international team of 30 persons dealing with banqueting, cocktails, room service, lounge bar, pool bar, gala dinners, gastronomic restaurant. At the end of the internship the student will be able to provide a 5-star kitchen service, develop the kitchen orders, to organize a gastronomic kitchen, create the rota timetable and to accept goods.

Duties and responsibilities:

• to prepare the misse en place
• provide an efficient food service according to the outlet the intern is working 
• follow the supervisor instructions and learn our "know how"
• learn the recipes and be consistent in the production
• take care of the kitchen tools and materials
• participate in the daily work as the rest of the cooks

Requirements:

• Fluent level of Spanish or English
• great working abilities and willing to learn Mediterranean and Catalan cuisine
• to be an independent worker
• be able to integrate in a multidisciplinary team and a gastronomic restaurant
• flexibility
• proactive and passionate by cooking
• no previous work experience is required
• Candidate must be eligible for getting Spanish Visa – NIE in order to perform the working agreement.

 What do we offer?

• Accommodation in a shared room with other trainees
• Pocket money 300€/month
• A meal per working shift
• Uniform
• Benefits in the use of our facilities and discounts in our outlets

CONTACT US 

email to m.dorado@pgacatalunya.com